Terms of Use

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use this website.

Who we are: Everleaf Care ("we", "us", "our") provides information about NDIS support services through this website. Our business operates in Canberra and surrounding areas.

2. NDIS Service Provider Status

Important Notice: Everleaf Care is an unregistered NDIS service provider. This means:

• We can provide services to self-managed and plan-managed NDIS participants
• We cannot provide services to agency-managed participants (only NDIS registered providers can)
• We align our services with NDIS Practice Standards and guidelines
• We are not subject to NDIS Quality and Safeguards Commission registration requirements

If you are an agency-managed participant, we can help you find a registered provider.

3. Website Purpose and Content

3.1 Information Only

This website provides general information about our services. Content is for informational purposes only and does not constitute:

• Professional medical, therapeutic, or clinical advice
• Legal or financial advice
• A guarantee of service availability or outcomes
• A contract for services (formal agreements are executed separately)

3.2 No Professional Relationship

Using this website or submitting an enquiry does not create a client-provider relationship. Services commence only after:

• Completion of our onboarding process
• Signing a Service Agreement
• Mutual agreement on support arrangements

3.3 Accuracy of Information

We make reasonable efforts to ensure website content is accurate and up-to-date. However:

• Information may change without notice
• We do not warrant that information is complete, accurate, or current
• You should verify information before making decisions

4. Use of Website

4.1 Permitted Use

You may use this website for lawful purposes, including:

• Browsing information about our services
• Submitting enquiries about support services
• Accessing legal documents (Privacy Policy, Terms, Disclaimer)

4.2 Prohibited Use

You must not:

• Use the website for any illegal purpose
• Attempt to breach security or access controls
• Transmit viruses, malware, or harmful code
• Submit false, misleading, or fraudulent information
• Harvest or collect data from the website using automated means
• Interfere with other users' access to the website
• Infringe intellectual property rights

5. Intellectual Property

All content on this website (text, images, logos, design) is owned by or licensed to Everleaf Care and protected by copyright and other intellectual property laws.

You may view and print content for personal, non-commercial use only. You must not reproduce, modify, distribute, or commercially exploit website content without written permission.

6. Disclaimer of Warranties

To the maximum extent permitted by law:

• This website is provided "as is" and "as available"
• We make no warranties or representations about website accuracy, reliability, or availability
• We do not warrant that the website will be uninterrupted, error-free, or secure
• We do not warrant that defects will be corrected

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable laws.

7. Limitation of Liability

7.1 General Limitation

To the maximum extent permitted by law, we exclude all liability for any loss or damage (including indirect, consequential, or incidental loss) arising from:

• Use of or inability to use this website
• Reliance on information on this website
• Errors, omissions, or inaccuracies in website content
• Unauthorized access to or alteration of your data
• Third-party conduct or content

7.2 Consumer Guarantees

Where we cannot exclude liability under Australian Consumer Law, our liability is limited to the extent permitted by law.

7.3 Your Responsibility

You are responsible for:

• Your use of the website and any consequences
• Maintaining the security of your devices and internet connection
• Ensuring your device meets necessary technical specifications
• Backing up any data you submit to us

8. Emergency and Crisis Situations

⚠️ DO NOT USE THIS WEBSITE FOR EMERGENCIES

If you or someone else is in immediate danger or experiencing a medical or mental health emergency:

• Call 000 (Australia) for police, ambulance, or fire services
• Call 13 11 14 for Lifeline (24/7 crisis support)
• Call 1800 55 1800 for Kids Helpline (ages 5-25)
• Call 1800 18 7263 for Beyond Blue (24/7 mental health support)

Enquiries submitted through our website are not monitored 24/7 and should not be used for urgent matters.

9. Third-Party Links

This website may contain links to third-party websites or resources. These links are provided for convenience only.

• We do not control or endorse third-party websites
• We are not responsible for their content, privacy practices, or availability
• You access third-party websites at your own risk
• Review their terms and privacy policies before providing personal information

10. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using this website, you consent to our collection and use of personal information in accordance with the Privacy Policy.

11. Changes to Terms

We may update these Terms of Use at any time by posting a revised version on this website with an updated "Last updated" date.

Changes take effect immediately upon posting. Your continued use of the website after changes constitutes acceptance of the updated Terms.

We recommend reviewing these Terms periodically.

12. Termination

We reserve the right to:

• Suspend or terminate your access to the website at any time, with or without notice
• Modify or discontinue the website or any part of it
• Refuse to respond to enquiries at our discretion

We are not liable for any consequences of suspension, termination, or modification.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Australian Capital Territory (ACT) and applicable Commonwealth laws of Australia.

Any disputes arising from these Terms or use of this website will be subject to the exclusive jurisdiction of the courts of the ACT and federal courts sitting in the ACT.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Everleaf Care regarding use of this website.

16. Contact Information

For questions about these Terms of Use, please contact us:

Everleaf Care
Email: hello@everleafcare.com.au
Phone: +61 2 5555 1234
Address: Canberra, ACT, Australia